Job Description

HOA Association Coordinator

ARE YOU INTERESTED IN LEARNING A NEW INDUSTRY AND SKILL SET? (No previous industry experience required)

We are looking for positive and motivated professionals who would like to make a complete career change into property and HOA community management. We do not require prior experience as we have our own education company that will provide you with an industry-leading education foundation. The initial training course will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set.

We are grateful to be in a stable and essential industry, and growing, during these various times. Would you want to work in a stable, recession-proof industry?  If you are a positive and engaged professional who is passionate about great customer service and desires to work for a company that is an innovator, and if you enjoy learning and problem-solving, are disciplined, organized, and an accountable team member, then this may be the right career move for you.

WHAT IS AN ASSOCIATION COORDINATOR?

Put simply, the association coordinator position is the face of our organization! It is a very multi-faceted position, where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude.

WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF AN ASSOCIATION COORDINATOR?

Although we like to say no day is the same, there are many things you will be responsible for on a regular basis as an Association Coordinator:

• Passionately live our Same Day Response Policy.

• Engage with board members and homeowners in your communities.

• Manage daily, weekly, and monthly tasks for a portfolio of small associations.

• Plan for and facilitate association board meetings and annual meetings.

• Vendor relations, including the bidding and project management process.

• Consult with other departments in support of your communities.

• Risk Management, Insurance, and Litigation Support.

• Prepare budgets and manage the finances of the associations.

• Must be available for occasional after hour emergencies

• Plus, additional tasks, as necessary.

WHAT DOES IT TAKE TO BE A GREAT ASSOCIATION COORDINATOR?

We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team-player, coachable, highly organized, accountable, and a fantastic multi-tasker.

WHAT SKILLS DO I NEED TO BE AN ASSOCIATION COORDINATOR?
We will teach you the ins and outs of running successful HOAs, but there are a few things we wish you to already have.

A few of those things are:

• At least six (6) years of professional work or related experience in administrative duties

• High-level organizational skills in a fast-paced environment

• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)

• Ability to catch on to other business computer systems

• Strong customer-friendly and informative communication skills

• Some experience and knowledge of financial statements and budgets

• Comfortable with facilitating board meetings when requested by the boards

• Great conflict management skills in sometimes stressful situations

• Experience with gathering bids for small to large projects and management of those projects for the community

WHAT IS THE TRAINING LIKE?

Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring:

• You will be assigned a Mentor to help be your on-the-job guide.

• You will complete a unique in-house, web-based learning academy along with an assigned mentor to guide you through your learning.

• You will be informed of changes in the laws and other seasonal topics throughout the year.

• With our growth, you will learn about the laws for other states, as we expand into other areas of the US.

• Well-structured career track plan with a 6-month review.

  WHO IS JELLYBIRD? Please visit JellyBird HOA Management - Management Platform for Smaller HOAs to learn more.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

JELLYBIRD / SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Hybrid Empowerment Plan - For the first year, you will be required to work out of the local office you chose. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements.

• Recognized as Best Places to Work consecutively since 2007.

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company.

• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.

• Work / Life balance.

• 5 weeks of PTO (in addition to 11 paid holidays) to allow for rest, travel, family, and hobbies.

• Forty paid hours per year for community service activities.

• Paid - Internal Learning and Development Management System.

• The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).

• Annual Salary - $52,000.00

Office location(s): 

You can select the office closest to you. San Antonio, Dallas, Houston and Austin as your home office(s).

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