Job Description

A leading healthcare organization is seeking a compassionate and experienced Call Center Manager to oversee the operation. This position plays a key role in helping individuals and families access life-changing care by ensuring a professional, efficient, and empathetic experience.

Key Responsibilities:

• Supervise and mentor a team of admissions coordinators, health surveys, ensuring high-quality service and adherence to company policies.
  

• Manage all aspects of the admissions process, including inquiry handling, insurance verification, and scheduling.
  

• Monitor team performance metrics and admissions trends to improve efficiency and responsiveness.
  

• Collaborate with clinical, administrative, and billing departments to streamline the process.
  

• Develop and deliver training programs to enhance staff knowledge of compliance, communication, and patient care.
  

• Maintain accurate and confidential records of all admissions activities and prepare performance reports for leadership.
  

• Serve as the point of contact for escalated inquiries and complex cases, ensuring issues are resolved promptly and compassionately.
  

• Stay current on healthcare regulations, insurance procedures, and industry best practices related to addiction recovery admissions.
  

• Promote a culture of empathy, accountability, and excellence across the admissions team.
  

Qualifications:

• High School Diploma or GED required; post-secondary education in healthcare administration or related field preferred.
  

• Proven experience in healthcare admissions, call center management, or patient intake coordination required.
  

• Strong leadership skills with the ability to inspire, train, and motivate a team.
  

• Excellent communication, organizational, and interpersonal skills.
  

• Compassionate and empathetic attitude toward individuals seeking addiction treatment.
  

• MediClear Certification (or equivalent) required.
  

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