Job Description

Job Title: Citrix Engineer (Azure Hosted Environment)

Job Type: Contract
Location: Paris, France (Hybrid Role)

Engagement: Citrix Managed Support Services

Role Overview

We are seeking a skilled Citrix Engineer to provide L2/L3 engineering and operational support for a Microsoft Azure-hosted Citrix environment.

The ideal candidate will be responsible for managing enterprise Virtual Desktop Infrastructure (VDI), ensuring seamless application delivery, optimizing user experience, and supporting a globally distributed workforce within a managed services environment.

Key Responsibilities

1. Citrix Platform Engineering & Administration

• Administer and support Citrix Virtual Apps & Desktops (CVAD) and Citrix DaaS environments
• Manage:
• Delivery Controllers
• VDAs
• Machine Catalogs
• Delivery Groups
• Maintain and optimize:
• Golden Images
• Application Publishing
• Application Delivery Services

2. Access & Gateway Management

• Configure and manage:
• Citrix ADC / NetScaler
• Citrix Gateway
• Support secure remote access and authentication integrations
• Troubleshoot connectivity and access-related issues

3. User Experience & Session Management

• Manage:
• Citrix StoreFront
• Workspace App
• WEM
• User Profile Services (FSLogix)
• Troubleshoot:
• Session performance issues
• Profile loading issues
• User experience challenges

4. Azure Infrastructure Support

• Support Azure components including:
• Virtual Machines
• Networking
• Storage
• Load Balancers

Perform:

• Infrastructure troubleshooting
• Performance optimization
• Availability management

5. Incident, Problem & Change Management

• Manage end-to-end incident lifecycle aligned with ITIL practices
• Support major incident resolution, RCA, and service restoration
• Perform problem management and trend analysis
• Execute changes aligned with approved change management processes

6. Monitoring & Performance Optimization

Monitor:

• Citrix platform health
• Azure infrastructure
• User sessions and performance metrics

Perform:

• Alert triage
• Threshold tuning
• Proactive monitoring

7. Application Support & Packaging

• Support application delivery within Citrix environments:
• Application publishing and deployment
• User session troubleshooting
• Perform application packaging using:
• Chocolatey
• Microsoft Intune
• Citrix packaging tools

8. Patch Management, DR & Operational Readiness

• Conduct:
• Patch management for Citrix components and Windows OS
• Disaster Recovery (DR) planning, execution, and testing
• Failover validation and operational readiness checks

9. Governance & Reporting

• Participate in:
• Weekly/Monthly service reviews
• Governance meetings

Contribute to:

• SLA reporting
• Incident trend analysis
• Performance insights

Required Experience

• 4 8+ years of experience in Citrix Administration and enterprise VDI environments
• Hands-on experience with:
• Citrix Virtual Apps & Desktops (CVAD)
• Citrix DaaS
• Enterprise production support
• Incident, problem, and change management

Technical Skills

Core Citrix Skills

• Citrix Virtual Apps & Desktops (CVAD)
• Citrix DaaS
• Citrix ADC / NetScaler
• Citrix Gateway
• StoreFront
• Workspace App
• WEM

User & Profile Management

• FSLogix profile container management
• Session performance optimization
• Citrix policy management

Cloud & Infrastructure

• Microsoft Azure:
• Virtual Machines
• Networking
• Storage
• Monitoring

Application & Packaging

• Application publishing
• Chocolatey
• Microsoft Intune
• Citrix Application Layering (Optional)

Operational Skills

• ITIL-based Incident / Problem / Change Management
• Monitoring & Alerting tools
• Strong troubleshooting skills within VDI environments

Educational Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Citrix Certifications (CCA / CCP / CCE) Preferred
• Microsoft Azure Certification (AZ-104 or equivalent) Preferred

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