Job Description

Be the reason critical equipment works when it matters most

You like solving hands-on problems. You like being the calm in the moment when a hospital needs equipment back online—fast. As a Clinical Equipment Reliability Technician with STERIS, you’ll work remotely, directly supporting hospital teams across your California territory to keep STERIS and competitor equipment performing at its best.

Your mission

Own the health of the equipment lifecycle: diagnose, repair, maintain, install, upgrade, and document—so clinicians can focus on patients.

How you’ll make it happen

• Perform core troubleshooting, repairs, and preventive maintenance on equipment, systems, and components.
• Plan your day and manage your route to complete PMs, service and warranty calls, installs, and field upgrade programs with minimal oversight.
• Use advanced digital platforms to meet regulatory documentation requirements and to record and resolve technical issues.
• Partner with Tech Support, Engineering, and Service Contract Management for effective escalations and fast issue resolution.
• Explain findings clearly to customers, present repair options and pricing, and—with support from management—work alongside Sales to elevate customer experience and identify new opportunities.
• Provide service to multiple facilities within the assigned territory per customer agreements and priorities.

Is this you?

Backgrounds in HVAC, maintenance, refrigeration, boilers/chillers, equipment repair, diesel/automotive, aviation, plumbing, or electrical often translate seamlessly into success here.

What you need to bring

• High school diploma or GED and 4+ years of professional experience, including at least 2 years in a mechanical/technical role. An associate degree, relevant certifications, competitive equipment training, or related military experience may be considered toward the technical requirement.
• Valid driver’s license and the ability to meet background and physical assessment requirements to obtain and maintain vendor credentialing.
• Proven customer engagement and collaborative team experience.
• Strong written and verbal communication skills.
• Foundational computer skills (Windows/email, navigation, mobile apps, and data entry in multiple systems).
• Willingness to work flexible hours, including occasional early/late shifts and overnights, based on customer and business needs.

Territory requirement

This is a remote, customer-facing role that primarily takes place inside hospitals. To effectively support customers, you must be based in California.

What you’ll receive

• Market competitive pay
• Extensive paid time off plus nine additional company holidays
• Medical, dental, and vision benefits
• Short- and long-term disability coverage
• 401(k) with company match
• Maternity and paternal leave
• Optional add-ons and discounts (including pet insurance)
• Tuition reimbursement and continuing education programs
• Company vehicle, cell phone, and laptop
• All required tools, equipment, and uniforms
• Clear pathways for advancement and a stable, long-term career

Job Tags

Similar Jobs