Contact Centre Agents Job at Lancesoft Europe, Alabama

bjRUMnpQTjcxeEUxL09RejJjZGtRdk0vVEE9PQ==
  • Lancesoft Europe
  • Alabama

Job Description

Item

Details

Number of Resources

15 Contact Centre Agents

Employment Type

Temporary Contract

Contract Duration

3 4 Months (6 days per week)

Deployment Timeline

Within 2 Weeks

Work Location

Contact Centre Operations

Primary Function

Voice Support & Customer Assistance

Estimated Cost per Resource

AED 6,000 AED 7,000 per month

Key Skills & Competencies:

Functional Skills

  • Contact Centre / Customer Service experience
  • Banking or Financial Services exposure (preferred)
  • Digital and Mobile Banking support knowledge
  • Call handling and objection management skills
  • Customer issue resolution and troubleshooting
  • Basic understanding of banking products and services

Behavioral Competencies

  • Strong communication skills (English; Arabic)
  • Customer-centric mindset
  • Ability to work under pressure during peak volumes
  • Problem-solving and analytical thinking
  • Adaptability and willingness to learn quickly
  • Professionalism and empathy in customer interactions

Technical Skills

  • Systems and application navigation
  • CRM and telephony platform experience
  • Digital channel and mobile app support
  • Basic troubleshooting and process guidance

Expected Benefits

  • Stabilize service levels during the Project Oxygen rollout period
  • Reduce customer wait times and abandonment rates
  • Improve first-contact resolution and customer satisfaction
  • Provide dedicated support for new application-related inquiries
  • Minimize operational risk associated with sudden volume surges
  • Protect customer experience while long-term staffing and digital adoption plans mature

Job Tags

Contract work, Temporary work, 3 days per week

Similar Jobs

Gpac

Doors & Millwork Outside Sales Rep Job at Gpac

Job Title: Outside Sales Representative - Millwork & Doors Job Location: Central Florida Job Type: Full-Time Position Overview: We are seeking a highly motivated and experienced Outside Sales Representative to join our team and sell high-quality millwork and door... 

iCarryAll

Cell Phone & Laptop Repair Technician Job at iCarryAll

 ...Mobile Cell Phone/Tablet/Computer Technician Mobile Cell Phone & Computer Technician Central - Los Angeles, CA, USA Job Position: Mobile Cell Phone Laptop Tablet Technician Repair (Full Time Position) We are looking for a professional Apple Computer/iPhone Technician... 

VAWAA

Design Curator / Partnerships Associate Job at VAWAA

 ...down their knowledge to future generations, making a small but meaningful contribution to preserving these timeless traditions.We've curated over 150 artists across 35 countries, offering life-changing travel experiences that feed creativity and nourish the soul. We... 

AO Globe Life

Work from Home Customer Service Representative | No Experience Required | START ASAP | Most Responsive ™ Job at AO Globe Life

 ...Now Hiring: Work from Home Customer Service Representative Most Responsive No Experience Required | Immediate Start | Full Training Provided Company : Globe Life AO Location: Remote U.S. Based Only Employment Type : Full-Time or Part-Time Compensation... 

Access Educational Advisors, LLC

Dance Teacher Job at Access Educational Advisors, LLC

 ...resources are available to support their child's learning needs Engage in practice-based professional development, mentorship, and coaching sessions QUALIFICATIONS Bachelor's degree (minimum requirement) and certification as appropriate At least a Certificate...