Job Description

Job Description

What is the Opportunity?

Responsible for planning, controlling and directing operational functions in the Payments space, AML for 1Line-of -Defense and Fraud. This role oversees a team responsible for operation related activities related to Payments and AML. You will also be responsible for Fraud for the bank which is managed through an Intra-Group arrangement.  Includes day to day management of staff, balancing workloads, monitoring service levels and building relationship with stakeholders.   Focus on the long-term, strategic activities of the department with an emphasis on managing risk and servicing in the payments and processing spaces. Responsible for Issues identified and assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross-functional teams

The Director, Payments and Processing is the Operational lead in their space with full ownership of Payments systems for RBC Bank including Wires, ACH, Check processing and all other forms of payment. The role owns the processes end to end, understands and mitigates regulatory risk. They are also responsible for maintaining the Intra-Group arrangements with Fraud Operations ensuring appropriate cost control, and productivity in the relationship. The role own the 1LOD AML program and activities including client contacts to remediate for missing critical AML related data.  Additionally, this role is also the key contact and owner of any client harm assessments or remediations that may result from any operational related issues in the Payments and Processing space.

The role has ownership for 1LOD AML, OFAC, Reg CC, Reg DD, Reg E and other important elements to oversee processing.

What will you do?

Operational Risk Management Oversight and Direction:

• Owns Payments and Processing for RBC Bank including any related issues that require remediation

• Owns the Payments reporting for the ERC and RBC Bank Board

• Owns Fraud and the associated intra-group relationship

• Owns 1LOD AML Program

• Ensures our Reg E activities are fully compliant

• Responsible to reduce operational, legal and compliance risk in the payments and AML areas

• Sets up appropriate Quality Assurance tasks to ensure adherence to US Regs

• Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals

• Provides ownership and oversight of remediation / action plans for OCC Matters Requiring Attention (MRAs), Audit Issues, Operational Risk Issues, and Regulatory Compliance Findings ensuring business units create action plans which are sustainable and treat the risk; verifies evidence prior to issue closure to ensure risk is appropriately mitigated; escalates as appropriate

• Promotes a strong culture of control awareness and risk mitigation in all dealings with all RBC Bank business units

• Works collaboratively with GRM Operational Risk (RBC Bank) and other functional stakeholders to implement process improvements

• Represents RBC Bank at the senior management level to Auditors and Regulators, and to the Risk Committee of the RBC Bank Board of  Directors from time to time

Leadership and Behaviors:

• Leads by example and consistently demonstrates RBC’s Leadership model.

• Demonstrates a collaborative approach – exemplifies appropriate behaviors, language and actions supporting a positive and productive work environment on a consistent daily basis.

• Establish and maintain positive working relationships with business partners, sponsors, internal and external partners.

• Maximizes employee efficiency and productivity through development of methodical analysis and transformational thinking

• Champions Our Collective Ambition , a Values based culture, where Accountability, Collaboration, Integrity, Inclusion, and a Client First mindset drive all actions and decisions.

• Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.

What do you need to succeed?

Must-have:

• Minimum 10 years’ experience required in Operations or Operational Risk, or equivalent areas

• Experience in several of the following spaces: Payments, Fraud, AML, Reg E processing

• Strong Leadership, facilitation, negotiation, verbal & written communication skills to deal with senior executives

• Ability to identify and utilize internal and external networks to influence situations and establish effective relationships

• Strong Presentation skills and technologically self-sufficient in Access, Microsoft Word, Excel, Power Point, Outlook.

• Strong People Management and Operational Risk Management background

• Supplier & relationship management competencies

• Strong knowledge of RBC’ Bank’s Business and Functional Units including processes, systems and client needs

• Experience with creating, documenting, implementing and managing efficient, effective & client-friendly product fulfillment processes.

• Strong analytical & problem solving skills, with a keen attention to detail.  Accurately defines problems and identifies relevant factors while objectively considering alternatives and anticipating the client impact of possible solutions. 

• Strong verbal and written communication skills, with an ability to work effectively with all levels of staff and management

• Proficiency with Knowledge of, and experience working with various RBC Bank systems/applications 

• Ability to work independently with a high level of initiative and motivation

• Basic project management skills

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work, including leveraging AI and SRE principles to drive innovation and operational excellence.

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Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-23

Application Deadline:

2026-05-04

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Job Tags

Full time, Flexible hours

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