About Us
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, and Detroit.
We specialize in delivering bulk internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.
Role
When you join Zentro as a Field Service Technician, you’ll be a part of our frontline team that’s supporting our valued customers. Whether it’s connecting them to our services for the first time or troubleshooting their existing connections, your work will create a personal customer experience that supports our company’s mission of taking customer care to the next level. If you’re up for delivering great customer support in a fast-paced environment, we’re up for providing you with opportunities for success.
As a Field Service Technician with Zentro, you’ll find yourself working in some of downtown Chicago's premier high-rise and mid-rise buildings, supporting both our Internet and DirecTV services. You’ll need to be able to work independently, but most importantly, you’ll need to have excellent customer service skills as you’ll educate customers on our services. We’ll look to you to promote our services as a premier service provider while you provide best-in-industry customer service during appointments.
Your day to day:
Utilize the existing cabling (ethernet fiber, coax, etc) to provide Internet and DirecTV to the customer.
Install and troubleshoot Customer Premise Equipment (CPE).
Use proper tools and meters (i.e. DirecTV AIM Meter) to ensure optimization of our services.
Verify all services are working optimally and demonstrate the services to the customers.
Perform routine clean-up and maintenance of our equipment in IDFs/MDFs.
Use a company issued PC and your personal cell phone to update and complete scheduled appointments.
Drive a company vehicle (if available).
Communicate with our CSRs and NOC when required to get the job done.
Qualifications:
Complete understanding of the physical layer, Cat 5/6, 66 blocks, 110 blocks, patch panels, multimode fiber, coax, etc.
Customer friendly personality and good conversation skills.
Superior troubleshooting and critical thinking skills.
Solid understanding of home networking equipment, switches, routers, WiFi, streaming devices, etc.
Experience with DirecTV service.
Proficient computer skills.
Knowledge of network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, etc.
Ability to multitask in a fast-paced environment.
Proficient in troubleshooting common DirecTV errors such as 771 and 775.
Physical requirements: Must be able to lift 60 lbs and be ok with standing for long periods and comfortable working in different positions such as kneeling, crouching, stooping, and other uncomfortable positions.
Requirements:
Valid driver’s license and a good driving record.
Must be willing to work day, evening or night hours; overtime, emergency on-call rotation, weekends and holidays as required.
Must be reliable and punctual.
Highly Preferred Qualifications:
Experience with both Internet and DirecTV services in an Multi Dwelling Unit (MDU). Nearly all of our customers reside in a midrise or a high-rise (not single family homes).
What We Offer
Competitive salary range of: $21.50-$26/hour, depending on skill-set
Comprehensive benefits package, including health, dental, and retirement plans.
Opportunity to work with a dynamic team in a growing industry.
Ongoing training and professional development opportunities.
Position Overview: Cook/ ChefThe Cook/Chef is responsible for preparing high-quality food items according to restaurant recipes and standards. This role involves working in a fast-paced environment, maintaining cleanliness, and adhering to health and safety regulations...
...The Associate Director, Government Pricing (GP) position is a key member of Regenerons government pricing team, which includes supporting the accurate calculation and timely submission of all required government price reporting. Included in this role is responsibility...
...continued service of a diverse array of medical equipment, with a balance of both lower and higher acuity devices. In addition, a Biomedical Engineering Technician II must have a general understanding of and working knowledge interconnected systems VLAN, isolated networks,...
...looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences... ...skills Organized, self-motivated, and comfortable working independently Passion for travel and helping others...
...Job Objectives Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and...