Job Description

Role Description

The International Employer Experience Manager (EEM) generates, develops and converts international employer prospects into registered employers for paid, creditable co-op and full-time jobs for all programs. The International EEM is also responsible for creating an outstanding employer experience and nurturing the ongoing relationship with the University of Waterloo; specifically, for the retention and development of high-quality, credit-worthy opportunities with new and existing employers to support all students engaging in co-op or WIL studies.

Working together with colleagues across CEE, the International EEM creates and executes an opportunity development and retention plan designed to meet each employer’s specific talent needs, and ultimately to have the University of Waterloo become their preferred talent management partner.

Key Accountabilities

• Identify and build job opportunities globally
• Contribute to strategic prioritization activities to focus and optimize job development activity across key international regions, priority employment and industry sectors, so to meet established targets
• Actively analyze global labour market data and business practices to identify gaps and opportunities for job development within assigned regions
• Use a keen understanding of effective sales and conversion tools and techniques to assess the prospective employer’s needs and discuss how hiring a student could bring value to the employer
• Become an expert in the co-operative education model, understanding programs, students, and process to effectively guide and steward new employers and prospects
• Prospect and cultivate leads to successfully filled postings through own lead-generation initiatives, including, but not limited to, leveraging strong networks, using web platforms, creating relationships with government officials and industry organizations, leveraging trade show opportunities
• Plan and execute distinct and needs-based business development exercises across multiple markets / industry segments in a tight time window
• Build co-op legacies in international organizations
• Lead, create, nurture, monitor, and sustain corporate relationships external to the university in support of CEE objectives
• Assess prospective employer needs, so to optimize UW’s contribution to the employer’s talent management strategy
• Leverage on-campus relationships and institutional strengths to enhance employer support
• Convert employers with whom students have arranged their own jobs to ongoing hiring employers
• Work closely with CEE colleagues and campus partners to promote co-op and work-integrated learning opportunities, collaborate on presentations, webinars and training as a value-add to our employers
• Ensure employers receive appropriate support in all interactions, and guide others with client-centered stewardship
• Deepen employer relationships with focus on retention, engagement and satisfaction
• Cultivate a strong end-to-end employer experience, develop relationships and ensure ongoing satisfaction and CEE support in meeting evolving employer needs
• Analyze and manage a portfolio of diverse organizations, identifying key accounts and increasing their engagement with the university
• Develop and execute strategic retention and growth plans to create strong, sustainable employer relationships and experiences
• Diversify and deepen employer relationships using own initiatives that are in alignment with the larger co-op plan
• Report on progress and communicate with transparency, clarity and openness to broaden understanding of prospecting outcomes, quality of lead funnel management, employer retention, lead conversion to job postings and to jobs filled and number of students hired
• Gauge and manage employer expectations and challenges: Ensure awareness of co-op expectations, address issues/ concerns, collaborate with service team members as required.
• With the Associate Director, International and International team, envision and execute an employer recognition framework and employer retention strategy that works best for a given geographic area
• Continuously improve business development approaches to advance productivity and outcomes
• Create resources and tools to support accountabilities and help achieve objectives
• Address challenges within the business development process with creative solutions for optimal outcomes
• Ensure information exchange and consultation with CEE colleagues, as appropriate, to address issues or trends in employer support / talent needs and continually improve approaches
• Suggest and adopt technologies that can enable more efficiency and productivity for business development and account management
• Seek opportunities to gain relevant knowledge and share resources to elevate the community of practice
• Represent CEE and UW at conferences, networking events, outreach activities and other special events
• Research and understand audience, targets, and potential for job development for every event attended
• Effectively capture all actionable leads using lead qualification best practices, ensuring all event leads are received for processing within a maximum two days after an event
• As appropriate, speak at an event or participate in an expert panel on behalf of CEE and UW
• Plan and execute itineraries within an economical budget, with the goal of maximizing outcomes (new opportunities, new collaborations, funding, etc.)

Qualifications

• Undergraduate degree is required, Business or equivalent education is preferred
• Equivalent experience in international development and / or business will be considered
• Additional credentials in sales and/or account management an asset

Requirements

• 5 – 7 years of sales experience with demonstrated success in a business-to-business context
• Experience in international development and / or higher education environment an asset
• Experience in recruitment and/or talent management, especially in a global / higher education context an asset

Knowledge/Skills/Abilities

• Excellent oral, written, interpersonal and intercultural communication skills required to build lasting relationships
• Excellent sales skills with a proven track record of generating leads and successfully converting them to meet strategic targets
• Exceptional customer service, relationship management skills, deep understanding of the customer experience
• Excellent organizational and time & project management skills, with demonstrated ability to handle multiple, ongoing priorities, and triage obligations
• Strong presentation, analytical and problem-solving skills required
• Essential qualities include relationship management focus, customer service orientation, natural networker, and team player
• Knowledge of co-operative education is preferred
• Knowledge of global labour and education markets an asset
• Strong MS Office (Excel, Word, Powerpoint and Outlook) skills, and social media knowledge, including the use of LinkedIn
• Multiple languages (preferred)

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

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