Job Description

The IT Director provides strategic leadership and tactical oversight for the Global Information Technology department. This role is responsible for the integrity, security, and performance of three core pillars: Cybersecurity, Application Support & Development, and Global Helpdesk Operations. As a key business partner, the Director aligns technology initiatives with company objectives, manages multi-million-dollar departmental budgets, and leads a global team of internal staff and strategic vendors to ensure the scalability and reliability of the JD Edwards EnterpriseOne (E1) ERP ecosystem.

Primary Responsibilities

Strategic Leadership & Financial Management

• Fiscal Oversight: Develop and manage the annual IT capital (CAPEX) and operating (OPEX) budgets; ensure all initiatives provide a measurable ROI and align with corporate financial goals.
• Strategic Alignment: Map business requirements for technology solutions, leading company-defined initiatives and global digital transformation projects.
• Vendor Management: Orchestrate relationships with external partners and SaaS providers to augment the JD Edwards and Cybersecurity teams.

Application Support & Development (ERP/MRP Focus)

• ERP Lifecycle: Oversee a team of specialists focused on the JD Edwards E1 environment, ensuring high availability, performance tuning, and successful execution of upgrades/patches.
• Development & Integration: Supervise the development of internal software systems (CRM, CAD, Document Management) and the seamless integration of 3rd party tools.
• Modernization: Drive the transition toward cloud-hybrid architectures and modern data extraction/analytics methodologies (BI/Reporting).

Global Cybersecurity & Risk Management

• Security Posture: Direct a global security team in maintaining a robust defense-in-depth strategy, including incident response, threat hunting, and vulnerability management.
• Policy & Compliance: Lead the drafting, implementation, and enforcement of Enterprise Information Security Policies and disaster recovery protocols.

Global Helpdesk & Service Delivery

• Service Excellence: Manage a global Helpdesk team, implementing ITIL-based frameworks to ensure Tier 1–3 support exceeds internal Service Level Agreements (SLAs).
• Process Automation: Implement modern monitoring and alerting systems to transition the department from reactive troubleshooting to proactive system health management.

Requirements

• Education: B.S. in Computer Science, IT Management, or related field; Master’s degree (MBA or MS-IT) is highly preferred.

• Experience: Minimum 5–10 years of progressive IT leadership experience, preferably within a global manufacturing environment.
• Technical Proficiency: * Deep understanding of JD Edwards EnterpriseOne (E1) or similar tier-1 ERP systems.
• Familiarity with MS SQL Server environments and relational database architecture.
• Working knowledge of modern Cybersecurity frameworks (NIST, ISO 27001, or SOC2).
• Leadership: Proven track record of managing technical teams across different time zones and functional areas.
• Project Management: Expert-level ability to develop project definitions, risk mitigation plans, and resource allocation schedules
• Communication: Exceptional ability to translate complex technical concepts for non-technical executive stakeholders.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development

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