Network Escalation Engineer Job at Phantom Staffing, Westbrook, ME

bW9UMHpmZHkweGs3OE9JMTM4QmhTL005U2c9PQ==
  • Phantom Staffing
  • Westbrook, ME

Job Description

Responsibilities:

· Provide advanced remote technical support to clients over the phone using remote control tools

· Conduct onsite advanced technical support at client location as needed

· Diagnose and resolve server, storage and network infrastructure issues

· Ensure client networks remain stable with maximum uptime through proactive and reactive technical support

· Work with application vendors in troubleshooting application performance and errors

· Build solid, long-term relationships with team members and our clients

· Continue skills development; maintain proficiency in current technologies


Products and Services:

· Windows Server 2016, 2019, & 2022

· VMware or Microsoft Hyper-V virtualization technologies

· Storage Area Network Architectures

· Backup and Recovery technologies

· Citrix and Microsoft Remote Desktop Services

· Firewalls, Routers and Managed Switches (Fortinet, Cisco)

· LAN / WAN / Wireless networking hardware and software technologies

· Systems Management Software (HP Insight Manager, Dell OpenManage)

Behavioral Traits, Attitudes and Skills:

· Exceptional listening skills; ability to translate client description to technical detail

· Excellent skills in communicating step by step directions over the phone

· Excellent oral and written communication skills

· Attention to detail in both challenging and mundane tasks

· Highly professional and personable at all times

· Strong internal strength and focus to overcome technical challenges

· Ability to work independently and with a team to meet goals and objectives

· Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners

· Driven to learn new products and technologies by actively pursuing education and certification

· Develop and maintain a high level of competency with the technologies supported

Prerequisites:

· Real world experience in an advanced level network administration or technical support role

· Strong communication and interpersonal skills

· Strong analytical and organizational skills

· Desire to do what it takes to solve technical challenges

· Industry certifications from CompTIA, Microsoft, Fortinet, Cisco or VMware

· Minimum of a four-year college degree or equivalent experience

· Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless Technologies

Job Tags

Remote job

Similar Jobs

Vitaly Health

Locum Tenens - OB/GYN Physician Job at Vitaly Health

 ...Job Title: Locum Tenens - OB/GYN Physician Location: Tennessee State Position Overview: Our team at Vitaly Health is looking for a OB/GYN Physician to join our Medical Center on an one day Locum Tenens basis, with a start date of July 2026. The role involves... 

The Rustick

Lead Server Job at The Rustick

 ...handling, cashiering duties, and opening/closing procedures using POS systems like OpenTable for reservations management Support night club or bar service operations when needed, including bussing tables and managing guest relations in lively environments... 

Hyatt Hotels

Hotel Manager Job at Hyatt Hotels

 ..., taking corrective action as needed to ensure standards are maintained. The Hotel Manager works with the General Manager to uphold Hyatt's unique corporate culture, product and Thompson brand standards. Qualifications Directing Team Members Review and approve... 

Kreato Global

On Site Portuguese Interpreter RI Job at Kreato Global

 ...Interpretation, and American Sign Language (ASL) services. Job Description This is a position as an Experienced On-Site English-Portuguese Interpreter in the Rhode Island area. The interpreter will be responsible for providing accurate consecutive interpretation... 

Animal Care Center of NH & Professional Pet Sitting, Etc.

Pet Sitter Wanted in Nashua, NH Area Job at Animal Care Center of NH & Professional Pet Sitting, Etc.

 ...following EVERY step below. We are GROWING all the time and adding sitters in all of our service areas. To Apply - see steps belowMake...  .... This is a fun job with lots of loves and kisses from the pets but it is a BIG responsibility. You must be very responsible, self...