Opening for Field Service Engineer in Hudson & Dracut, MA-Onsite || Contract Job at PSRTEK, Hudson, MA

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  • PSRTEK
  • Hudson, MA

Job Description

Job Title : Field Service Engineer

Location: Hudson & Dracut, MA - Onsite

Mode of Hire: Contract

Job Description:

Technical Expertise:

  • Advanced proficiency in hardware troubleshooting (e.g., component-level repairs), software resolution (e.g., OS imaging, application deployment), networking, and tools like diagnostic software or MDM platforms.
  • Hands on expertise in End User Computing, Desktops, Laptops, Mobile Device Management (MDM) like IBM MaaS 360, ITSM Platforms, Microsoft Active Directory, /O365 consolidation, telematics, scheduling systems, and cybersecurity harmonization, Microsoft Intune, MS O365 Suite such as Exchange, OneDrive, Teams, and SharePoint. Good hands-on expertise in Operating System like Windows, Linus troubleshooting, Configuration, Patching Tools, Anti-Virus Management
  • Extensive support during Merger and Acquisitions for critical technology integration with the existing IT environment
  • Good expertise and hands-on experience in End-User Device Support, Hardware and Software Issue resolution, Break-Fix services such as diagnosing, repairing, and restoring the functionality of physical devices, Restoration of Services within SLA in the event of hardware failures or outages within customer locations.
  • Familiarity with Cloud Technologies such as MS Azure and AWS with services, integrations and transportation technologies like (e.g., GPS/RFID systems).
  • Strong experience with Microsoft Technologies such as Intune, SCCM, Active Directory, Azure AD, MS O365 Suite.
  • Strong problem-solving, customer service orientation, and communication skills for interacting with non-technical stakeholders; ability to manage time-sensitive restorations under pressure.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field. Master's degree or relevant certifications preferred.
  • 1-2 years of hands-on experience in IT support, with at least 1year in L1 field, support roles and relative experience.
  • Certifications: Microsoft Certified Modern Desktop Administrator Associate, ITIL Foundation and supervisory certification are preferred
  • Strong analytical skills, attention to detail, adaptability, and a proactive approach to problem-solving and process improvement.

Job Tags

Hourly pay, Contract work

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