Job Description

Job Title : Field Service Engineer

Location: Hudson & Dracut, MA - Onsite

Mode of Hire: Contract

Job Description:

Technical Expertise:

• Advanced proficiency in hardware troubleshooting (e.g., component-level repairs), software resolution (e.g., OS imaging, application deployment), networking, and tools like diagnostic software or MDM platforms.
• Hands on expertise in End User Computing, Desktops, Laptops, Mobile Device Management (MDM) like IBM MaaS 360, ITSM Platforms, Microsoft Active Directory, /O365 consolidation, telematics, scheduling systems, and cybersecurity harmonization, Microsoft Intune, MS O365 Suite such as Exchange, OneDrive, Teams, and SharePoint. Good hands-on expertise in Operating System like Windows, Linus troubleshooting, Configuration, Patching Tools, Anti-Virus Management
• Extensive support during Merger and Acquisitions for critical technology integration with the existing IT environment
• Good expertise and hands-on experience in End-User Device Support, Hardware and Software Issue resolution, Break-Fix services such as diagnosing, repairing, and restoring the functionality of physical devices, Restoration of Services within SLA in the event of hardware failures or outages within customer locations.
• Familiarity with Cloud Technologies such as MS Azure and AWS with services, integrations and transportation technologies like (e.g., GPS/RFID systems).
• Strong experience with Microsoft Technologies such as Intune, SCCM, Active Directory, Azure AD, MS O365 Suite.
• Strong problem-solving, customer service orientation, and communication skills for interacting with non-technical stakeholders; ability to manage time-sensitive restorations under pressure.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field. Master's degree or relevant certifications preferred.
• 1-2 years of hands-on experience in IT support, with at least 1year in L1 field, support roles and relative experience.
• Certifications: Microsoft Certified Modern Desktop Administrator Associate, ITIL Foundation and supervisory certification are preferred
• Strong analytical skills, attention to detail, adaptability, and a proactive approach to problem-solving and process improvement.

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