Job Description

Salary: $90,000 - 110,000 per year Requirements:

• At least 4 years of experience in an engineering role within an MSP environment
• Proficient written and verbal communication skills (customer service experience is advantageous)
• Strong understanding of change control, proper documentation, and effective communication
• Expertise with Windows Server, multi-site Active Directory, Advanced Group Policy Management, NPS, and RADIUS authentication
• Extensive virtualization experience (primarily Hyper-V, VMware, and related clustering technologies, including SAN management)
• Knowledge in VDI and/or session-based desktop design and implementation (Citrix, Microsoft RDS)
• Solid foundation in LAN and WAN infrastructure (IPSec VPN Tunnels, VLANs, routing, DHCP/DNS, SD-WAN)
• Security design experience and best practices for systems and networks, including implementation of Multifactor Authentication
• Coding or scripting knowledge (PowerShell, VBScript, or Python is beneficial)
• Experience in cloud infrastructure design, architecture, and administration (Microsoft Azure and Amazon AWS)

• Collaborate with team members, vendors, and clients to design and execute a variety of technical engineering projects
• Architect, build, and manage essential server infrastructure, firewalls, and both physical and wireless networks
• Conduct cloud migrations for services like Exchange, SharePoint, Entra ID/Intune, and Azure
• Perform complex administration tasks within the Microsoft 365 ecosystem
• Take full responsibility for projects, architecture, or designs from initiation to completion
• Be adaptable to on-call hours, as some project tasks may occur during evenings or weekends
• Create and enhance both internal and client-facing documentation
• Participate in a rotational on-call schedule

• AWS
• Active Directory
• Architect
• Azure
• Citrix
• Cloud
• Hyper-V
• Support
• LAN
• Microsoft 365
• PowerShell
• Python
• Security
• SharePoint
• VPN
• VMware
• Windows
• Office 365

More:

We are Open Approach, a values-driven, client-centric IT services firm situated in Burlington, Vermont. Our commitment is to provide outstanding managed technology and exceptional client support to organizations across New England and beyond. We cultivate long-term partnerships founded on trust, transparency, and mutual success, rather than mere sales targets. Our team is dedicated to refining our capabilities constantly and investing in talented individuals to foster significant change. We prioritize equity, humility, excellence, accountability, innovation, and openness in all our endeavors. If you resonate with our values and seek to grow in a collaborative environment, we encourage you to apply.

last updated 19 week of 2026

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