Job Description

Job Description:

The client is seeking experienced ServiceNow Developers to support critical IT/IS initiatives through ongoing platform operations, sustainment, and enhancements. This role focuses on maintaining the stability, security, compliance, and operational readiness of the ServiceNow platform in a federal environment.

The ServiceNow Developer will collaborate closely with platform leads, fulfillment teams, audit/compliance stakeholders, and application owners to ensure the platform operates reliably and in alignment with federal and enterprise standards.

Key Responsibilities

• Perform day to day operational sustainment, including break/fix, troubleshooting, defect resolution, monitoring, and small enhancements
• Configure and maintain ServiceNow components such as:
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Catalog Items
  • Flows and IntegrationHub actions
• Support ITSM, HRSD, and identity related workflows (UAM/PAM catalog items and fulfillment flows)
• Ensure all development and changes comply with AFS IT change management and audit requirements
• Monitor and support integrations with internal and external systems, including error handling and stability
• Assist with platform upgrades, patching, plugin updates, and regression testing
• Maintain data quality, access controls, and compliance with federal security and privacy standards
• Improve workflows, SLAs, notifications, and routing logic to enhance user and fulfillment experience
• Create and maintain documentation, runbooks, and operational support materials
• Support audit, compliance, and reporting requirements related to ServiceNow operations

Required Skills & Qualifications

• ServiceNow Certified System Administrator (CSA) Required
• ServiceNow CIS Application Developer Required
• Advanced experience with ServiceNow development (ITSM, Catalog, Workflow, Scripting)
• Advanced troubleshooting and operational sustainment experience
• Strong JavaScript / Glide API and ServiceNow scripting expertise
• Integration experience using REST/SOAP APIs or IntegrationHub
• Understanding of change management and audit compliant development processes
• Experience with data validation, imports, and template management
• Knowledge of fulfillment, routing, and operational workflows (ITSM, UAM/PAM, HRSD)

Education:

Bachelor's degree required

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