Job Description

NewGen Technologies has a part-time opening for an SLO/SLA Analyst to support our government customers global enterprise networks.

Responsibilities

• Generate the collection reporting and analysis of SLO/SLA performance and provisioning metrics
• Responsible for monthly and ad hoc reporting to the Customer
• Identify and coordinate changes of key performance indicators and report on a monthly/weekly basis to exceed customer expectations and meet SLO/SLA levels
• Using network management tools and collaborating with Network Performance Operations and Engineering teams provide root cause analysis of failures and service impacting events across functional areas by sites as required by the contract
• Root cause determination includes use of Riverbed WANDL Paragon and OpenText tools
• Act as the supportive source of knowledge for SLO/SLA
• Work with operational and engineering organizations to implement SLO/SLA metric
• Identify process improvements
• Implement automation as needed

• TS/SCI CI Poly Clearance
• 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years masters and 10 years bachelors and 12 years associates and 14 years or HS diploma and 16 years.
• Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2

About Us
For more than 20 years NewGen Technologies has solved our clients toughest IT challenges with integrity security and outstanding service by delivering both technology and talent. We have helped secure borders have used artificial intelligence (AI) to fight terror aided the identification of criminals and have helped to prevent crime through the introduction of team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ

Beth Morris
NewGen Technologies
Lead Senior Recruiter
bmorris @

Required Experience:

IC

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