Job Description

Weekend Care Management Coordinator 8-4 Saturday and Sunday. Flexible for every other weekend or every weekend. PTO accrual for every weekend. Telecommute job anywhere in US Job Description General Purpose: Provides a centralized client service function in order to gather pertinent patient/client, clinical and financial information to coordinate care, customer responsiveness and satisfaction. Essential Functions: * Acts as a contact person interfacing with referral sources, outside agencies, health professionals and field staff. * Receives and coordinates all incoming referrals, providing patients/clients and referral sources with basic information to assist in accessing appropriate services. * Communicates with patient/client and family regarding arrangements for the initiation of care/services. * Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision. * Receives referral, prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services. * Actively promotes care/services to prospective patients/clients. * Collects and enters customer information to the management information system. * Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations. * Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service. * Completes other assignments as requested and assigned. * May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department. Minimum Education & Experience Requirements: * Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience preferred. * Medical experience preferred. Knowledge, Skills & Abilities Required: * Ability to develop strong working relationships, possess team organization and community resources coordination skills. * Sound clinical knowledge base. * Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager. * Strong prioritization and time management skills. Must be detail oriented. * Ability to work with minimal supervision and utilize clear, concise and positive communication skills. * Ability to manage and initiate change to better achieve strategic objectives. * Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines. * Computer proficiency to include current company software. * Applicable federal and state health requirements to provide client services as appropriate. * Proven ability to work independently with minimal supervision * Provides a centralized client service function in order to gather pertinent patient/client, clinical and financial information to coordinate care, customer responsiveness and satisfaction.

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