Job Description

Single point of contact for assigned accounts, including daily interface with our subsidiaries, our North America Export Operations, Logistics, suppliers, our subject matter experts and dealers/distributors in the export markets. Liaison with Export Operations Managers on various order-to-delivery related issues. The focus in this position is to assist in resolving current issues, providing solutions that benefit both to us and customer, and to encourage and share best practices.

• Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD)
• Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable).
• Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis.
• Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets. Highlight any issues to Export
• Operations Manager on a weekly basis.
• Prepare manual invoices for MVBs (if needed).
• Co-ordinate with DF Young on logistics and financial transactions, including;
• Credit & Rebill
• Reconsignments
• Special moves (airfreight, spot buy etc...)
• Generate, analyze and review weekly report on order issues with Export Operations Manager on
• Orders not released for production/
• No assignment of Target Production Weeks (TPW)
• Delayed TPWs
• Orders built and not released to logistics
• Follow up with offshore plants on any issues that hamper the follow of events from their systems to our various systems for both MVBs and regular production orders.
• Participate in monthly calls with markets on demand submission, logistics calls along with Export Operations Manager.
• Create Order Work Bench (OWB) user ids for export dealers and co-ordinate with teams to provide systems access (Vlogistics tool).
• Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting.
• Support logistics team on any queries on shipment by coordinating with port processors and DFY team.
• Able to quickly learn and execute various ad hoc reports in our systems like VOMS, POMS, VTIMS, Vlogistics Tool etc...
• Vacation coverage for team members on critical tasks.
• Must be flexible, and adaptable in handling multiple tasks.
• Solution-orientated, collaborative, be able to find quick solutions individually and working with team members on critical issues.

Required Knowledge, Skills, And Competencies

• High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root causes.
• Demonstrate relationship-building skills with the ability to interact with the customer via email and phone conversations.
• Understand unique customer needs across various countries.
• Ability to work independently and meet deadlines.
• Proficient use of Microsoft Word, Excel and Power Point
• Strong oral and written communication skills
• Ability to manage multiple activities through our various systems such as VOM / ORDER WORKBENCH, POMS, VTIMS, BARS, V-Logistics - DF Young, GMDID, VinView (Freight Verify).

Additional Info

At FastTek Global,

Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also,

Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

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AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at ***email_hidden***.

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